The normal delivery time is that we will process and dispatched the goods within 48 hours or order via the royal mail delivery.
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
OUR RETURNS POLICY IS REALLY SIMPLE.
When you receive your item, you must check it as soon as possible following receipt and always before use.
Please ensure that a returns authorisation number is obtained before attempting to return any items to us (please see the section headed “What to do to return your item to us” below).
YOUR RIGHT TO CHANGE YOUR MIND
We’ve all done it, ordered something and then realised later that it is no longer needed.
You have 7 days to cancel your order under our 7 day return period policy, which starts on the day after you received the item.
It’s so simple, please follow the steps in the return under customer service link.
All items must be returned unused and in the original packaging as they were in when received by you.
All return charges are paid by the customer.
We are sorry but we are unable to accept the return of the following items unless they are returned unopened (i.e. no broken seals) and/or in the original condition at point of receipt or faulty (please see the section headed “Damaged or faulty items” below):
· Certain clothing, all footwear and accessories (these must be returned with the tags/ labels / seals intact)
· Jewellery and watches (due to health and safety reasons)
Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. please ensure that any security seals or tags are still intact.
WRONG ITEM RECEIVED
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 07 days from the day on which you received the item.
ITEM NOT RECEIVED
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.
YOUR STATUTORY RIGHTS
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
WHAT TO DO TO RETURN YOUR ITEM TO US
· Contact us through your account via our online message centre
· You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns authorisation number and will confirm the address you need to return the item to.
· Please package the item securely and include inside the package your order number, name and address
· Please obtain a proof of postage from the Post Office when you send your item to us.
· If you request a replacement and the product is no longer available, we will process the refund back to the original PayPal account used to purchase the item.
Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.
WHAT WE’LL DO NEXT
All products returned to us are checked by our Returns Department.
If you are entitled to a refund then we will refund the price of your item.
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original PayPal account used to purchase the item.
If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter. Please contact our customer service representatives on the number provided to you in your order confirmation , at email@example.com or by post at Customer Service Department, 261 Hackney Rd, Shoreditch, London E2 8NA
We are committed to protecting our customer’s privacy. We are entirely open about our information gathering practices. For us to process your order, we need to know your name, email address, delivery address. For Payment PayPal is used in website to Get more confidence of the Customers. We will not collect any information about you unless it is specifically and knowingly provided by you. The information we collect will be accurate and up to date. You can check this at any time by contacting our customer care department. We will immediately correct any inaccuracies you report.
Additionally, we will look at the products you buy, together with the way you view our site to enable us to send you information about products and services that you may be interested in. We will use this information to tailor your view of the site to make it more interesting and relevant in respect of the products and offers on view.
We collect information about our customers via server logs, cookies, order forms and competitions. A cookie is a file that your web browser places on your computer’s hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. The cookie does not store any credit/debit card information nor password details.
In the event that we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets.
We operate an opt out mail system. This gives you the choice of whether or not you wish to receive marketing information. Replying to the ‘unsubscribe’ link in promotional mail will also ensure that your name is removed from our mailing list. Your opt-in preference to receive promotional emails from websites owned by Shekinah Footwear will be recorded at the point of registration and as part of the sales process. You can unsubscribe from any of these emails at any time.
This website employs industry-standard SSL to provide secure transactions. SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. When you place an order, your information is encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted.
It is important for you to protect against unauthorised access to your password and to your computer. Ensure that you log out when you finish using a shared computer.
In addition to the company’s safeguards, your personal data is protected in the UK by the Data Protection Act (the “Act”). The Act requires us, as registered Data Controllers, amongst other things to ensure that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.
We take the risk of internet fraud very seriously. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.